Privacy Policy

We value your privacy and aim to provide full transparency on how we may collect, use and share your personal information in relation to the use of our website and online booking service.

This privacy statement covers the services provided by our website and our online booking process. The purpose of this statement is to inform users of this website, what information is collected about you when you visit our site, how this information is used, if it is disclosed and the ways in which we protect your privacy.

We will only request information necessary for your enquiry and care with us.


About Us

This website is owned and operated by:

Information we may collect from you
Personal data refers to data which relates to a living individual who can be identified from the data held. We take the protection and respect of this data seriously.

When you make an online booking we ask for some information about you so that we can contact you in relation to your enquiry and your care.

We only ask for information that we have a reason for and we will only ever use this information for the reason it was intended. We will never share your information with anyone unless it is required as part of your medical care.

Example data:

  • First name
  • Last name
  • Contact number
  • Email address
  • Address
  • Medical details
  • Treatment details

Where do we collect your personal data?

  • Phone calls
  • Email communications
  • Our third-party online clinical booking provider

How your personal data is used

  • To provide you with relevant information as requested by you via email or telephone
  • To carry out and complete your appointment and any subsequent treatments
  • To check the accuracy of the information you have provided to us either personal data or specific information related to any treatments or care you receive from us
  • To notify you about changes or important information
  • To support your healthcare professional, doctor or nurse
  • To assess your experience and the performance of our site and content


Confidentiality and security

The confidentiality of your information, particularly in relation to your medical care is of paramount concern to us. To this end, we fully comply with Data Protection Legislation and Medical Confidentiality Guidelines.

Any information you provide will be held securely and in accordance with the Data Protection Laws.  Whilst we will use industry standard technology designed to keep your personal data safe, please bear in mind that it is impossible for us to guarantee that impenetrable security measures are in place. Consequently, you acknowledge that there may be circumstances (albeit highly unlikely) in which unauthorised persons may access your personal data.

Your personal details will not normally be disclosed to third-parties. In some circumstances however, we may need to disclose your personal details to a third party so that they can provide a service you have requested, or fulfil a request for information.  Any information about you that we pass to a third party will be held securely by that party, in accordance with the Data Protection Laws and used only to provide the services or information you have requested.

We may also disclose your personal data if we reasonably believe we are required to do so by law, regulation or other government authority or to protect the rights and property of

We may also co-operate with law enforcement agencies in any official investigation and we may disclose your personal data to the relevant agency or authority in doing so. You have the right to lodge a complaint with a supervisory authority at any time.


Accessing your personal information

We try to be as open as possible about what information we hold. You have the right to access the personal information we hold about you at any time. If you wish to do this, please contact us. If we do hold information about you, you can ask us to correct any mistakes or request it to be deleted from our records.

Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it regularly and when booking an appointment.

If you have any questions regarding this privacy policy, our use of data, your privacy or the details about your care with us, please contact:
01932 830872

Please also see our Security & Cookies statement

“We value and respect your privacy”